Refund Policy

1. Free trials

CRATARA may offer a free trial for the period displayed at signup. A trial is for evaluation only and does not create a paid obligation unless the customer separately completes checkout and accepts the applicable subscription terms.

2. Subscription cancellations

Customers may cancel a paid subscription before its next renewal through the available billing portal or by contacting support@cratara.com. Unless a written order form states otherwise, cancellation takes effect at the end of the paid billing period and access continues through that date.

3. Refunds

Fees for a paid billing period are generally non-refundable once the period begins, except where required by law, an applicable order form, or where CRATARA confirms a duplicate charge, material billing error, or service issue that warrants a refund. We do not provide refunds for unused time, partially used periods, configuration work, or an account not used during an active period.

Customers should contact us within 30 days of the charge with the workspace name, billing email, charge date and a short explanation. We review requests in good faith and do not alter warehouse records, inventory or customer invoices when processing a subscription refund.

4. Merchant of Record checkout

If checkout is provided by a Merchant of Record or payment provider, that provider may be the seller of record and may issue receipts, process payments and apply its own required refund or dispute process. Their checkout terms control where they conflict with this policy.

5. Contact

For cancellation, billing or refund requests, email support@cratara.com.