Terms of Service

1. Agreement and eligibility

These Terms are between the organization accepting them ("Customer") and the CRATARA provider identified in the applicable order form, checkout or written agreement ("CRATARA," "Provider," "we" or "us"). If a conflict exists, the signed agreement or order form controls.

CRATARA is a business service, not a consumer or children's service. Each user must be at least 18 and authorized by Customer. The person creating a workspace represents that they have authority to accept these Terms for Customer. Electronic acceptance and records have the same effect as signed paper records to the extent permitted by law.

2. Accounts and authorized users

Customer is responsible for accurate account information, assigning roles under least-privilege principles, promptly removing access that is no longer needed, protecting credentials and devices, and activity under its accounts. Accounts may not be shared among floor workers when individual attribution is required for Proof of Work. Customer must notify us promptly of suspected unauthorized access.

3. Customer Content and privacy responsibilities

As between the parties, Customer retains its rights in data, records, photos, instructions and other content submitted to the service ("Customer Content"). Customer grants Provider a limited right to host, copy, transmit, display and otherwise process Customer Content only to provide, secure, maintain and support CRATARA, comply with law, and enforce these Terms.

Customer represents that it has all rights, notices, permissions and lawful instructions needed for Customer Content and for CRATARA to process it. This includes employee and contractor identity, performance records, scans, camera use, customer and supplier data, and Proof of Work photos. Customer will not upload unnecessary sensitive information or photograph faces, IDs, private addresses or unrelated individuals. The Data Processing Terms apply when CRATARA processes personal data for Customer.

4. Operational decisions and automated recommendations

CRATARA records transactions and surfaces deterministic rules, exceptions, evidence gaps, billing-capture issues and recommended actions. Customer remains responsible for physical counts, inventory ownership, safety, employee supervision, pricing, invoices, taxes, shipping decisions, regulatory compliance and customer contracts.

Exception labels, risk scores, revenue estimates and recommendations are decision-support information, not accounting, legal, tax or safety advice. "Revenue at Risk" is based only on available operational records and configured rates; unpriced work is not assigned a fabricated value. CRATARA does not silently change inventory, approve invoices, accept shortages or take another irreversible operational action based solely on AI or automated output.

5. Proof of Work and record integrity

Proof of Work is intended to create a traceable evidence chain, but it does not guarantee that physical work was performed correctly or that uploaded evidence is authentic. Customer must train users, investigate discrepancies, preserve source documents where required, and avoid false or misleading records. Users may not falsify timestamps, quantities, scans, photos, identities, billing events or audit data, or attempt to alter append-only history.

6. Trials, plans and fees

A standard trial provides temporary evaluation access for the period shown at signup and does not require a credit card unless clearly stated. Trial access, pilots and extensions may be limited or discontinued. Selecting a preferred plan during signup is not a purchase. Paid fees, usage limits, renewal, taxes and payment terms apply only when presented at checkout, on an order form or in another written agreement accepted by Customer. Except where law or the applicable order states otherwise, fees are non-refundable.

7. Acceptable use

Customer and users must comply with the Acceptable Use Policy. Among other things, they may not access another organization's data, probe or bypass security, upload unlawful or malicious material, infringe rights, use the service for illegal surveillance, resell access without permission, or interfere with availability. Reasonable usage limits may be applied to protect security and platform stability.

8. Service changes and third-party services

Features may evolve. We may modify or discontinue functionality to improve security, reliability, legal compliance or product capability and will provide reasonable notice of a material reduction to paid core functionality when practicable. Third-party services such as identity, hosting and database providers are outside our direct control and may have separate terms. We do not guarantee uninterrupted, error-free or loss-free operation.

9. Confidentiality and security

Each party will use reasonable care to protect the other party's non-public business information and use it only for the relationship, except information that is public without breach, already known without restriction, independently developed, lawfully received from another source, or required to be disclosed by law. The Security Overview describes current controls without creating a warranty or certification.

10. Intellectual property

Provider and its licensors own CRATARA, its software, design, documentation and related intellectual property. These Terms give Customer a limited, non-exclusive, non-transferable right to use the service during an authorized trial or subscription. Customer may provide feedback, and Provider may use it without restriction or attribution, but Provider will not identify Customer publicly without permission.

11. Suspension, termination and data

Provider may suspend access when reasonably necessary to address a security threat, unlawful activity, material breach, nonpayment under an active paid agreement, or risk to other customers. When practicable, we will give notice and an opportunity to cure. Either party may end a free trial. Paid termination rights are governed by the applicable order or agreement.

Before termination, Customer should request or download needed records. After termination, access may end and Customer Content may be deleted subject to the Privacy Policy, legal holds, backup cycles and agreed retention requirements. Sections intended by their nature to survive—including payment, confidentiality, ownership, disclaimers, indemnity, liability and dispute provisions—will survive.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRATARA IS PROVIDED "AS IS" AND "AS AVAILABLE." PROVIDER DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE. PROVIDER DOES NOT WARRANT THAT OUTPUTS, COUNTS, EVIDENCE, PRICING RESULTS OR RECOMMENDATIONS ARE COMPLETE OR ERROR-FREE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR CUSTOMER'S PAYMENT OBLIGATIONS, A PARTY'S FRAUD OR WILLFUL MISCONDUCT, OR LIABILITIES THAT CANNOT LAWFULLY BE LIMITED, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER FOR CRATARA DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. FOR A FREE TRIAL WITH NO PAID ORDER, THE CAP IS US$100. Some jurisdictions do not allow certain exclusions, so they apply only to the extent permitted.

14. Indemnity

Customer will defend and indemnify Provider and its personnel from third-party claims, damages and reasonable costs arising from Customer Content; Customer's warehouse operations, goods or services; Customer's violation of privacy, employment, surveillance, intellectual-property or other law; or material breach of these Terms. Provider will promptly notify Customer and allow Customer to control the defense, subject to Provider's right to participate and approve any settlement that admits fault or imposes obligations on Provider.

15. Disputes and general terms

Before filing a claim, a party will send written notice describing the dispute and allow 30 days for good-faith resolution, unless immediate injunctive relief is reasonably necessary. Governing law, venue and any arbitration terms, if agreed, will be stated in the applicable order form or separately signed agreement. Otherwise, applicable conflict-of-law and jurisdiction rules determine those questions.

Neither party is liable for delay caused by events beyond reasonable control. Customer may not assign these Terms without Provider's consent, except with a merger or sale of substantially all assets if the successor accepts them. Provider may assign them in connection with a corporate reorganization, financing or sale. If a provision is unenforceable, the remainder stays effective. Failure to enforce is not a waiver. These Terms, incorporated policies and the applicable order are the entire agreement on the service.

16. Changes and contact

We may update these Terms prospectively. Material changes will be posted with a new effective date and, when appropriate, presented for renewed acceptance. We will not quietly apply materially expanded data uses to previously collected Customer Content.

Legal notices and questions: asielhernandezmartinez@gmail.com. Translations may be provided for convenience; unless a signed agreement says otherwise, the English version controls.